Returns & Exchanges

We want you to be completely satisfied with your UGG purchase, which is why we offer a 30-day return window for products in new and unused condition. Items purchased directly from our website are eligible for free return shipping within the United States.

1

Initiate Your Return

Visit our online Returns Center and enter your order number and billing zip code to locate your purchase.

2

Print Your Label

Select the items you wish to return and download your pre-paid USPS shipping label to print at home.

3

Pack Your Items

Place your unworn footwear or apparel in its original packaging and securely attach the shipping label to the outside of the box.

4

Drop Off and Track

Deliver your package to any authorized USPS location and keep your tracking number to monitor your refund status.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing